Shipping within Australia is via Australia Post with a flat rate of $10. All products are made to order and will take 1-2 weeks before postage, apart from knives which take 4-6 weeks to make before shipping. Making times for knives may vary depending on demand, if there is a change, changed times will be updated on the knife in shop page.
An email will be sent once your order has been posted along with a tracking number to track your parcel online. Expected delivery once parcel is sent is between 2-5 business days.
All International parcels are sent via Australia Post standard International with a flat rate of $25. All our products are made to order and the same making times apply as orders sent within Australia.
An email will be sent once your order has been posted along with a tracking number to track your parcel online. Expected delivery is within 5-10 business days.
Please note, your country may charge you local taxes, customs and/or duties. These are to be paid by the customer, rowsaan is not responsible for any extra charges you may incur. Please contact your local authority with any questions.
*If you are requiring your order sooner for any reason please contact us before placing an order online and we will do our best to get it to you as soon as possible.
All our work is packaged very carefully to avoid damage to our products. It is very rare for damage to occur because our products are very robust but in the unlikely event that this happens please contact within 24 hrs of receiving your package via firstname.lastname@example.org and we will provide you with a replacement or refund at the preference of the customer.
All our products are individually handmade and slight variations will occur from piece to piece. However if you believe there is a fault with the product you receive please contact us within 5 days via email@example.com with a description. If it is deemed to be a fault we will provide you with a replacement or refund at the preference of the customer.
Please be careful when choosing your products as some pieces need to be installed etc and may not suit your project or home. Please contact us with any questions regarding installation, weight and strength of pieces etc as we do not offer returns for any other reasons than those listed above.
Course / class cancellation policy
No cancellations but happy to swap dates if needed.